Support Policies and Technical Bulletins
- Support Policies
- This guide contains support policies, agreements, and information on how to interact with the support team, including how to upload logs and support packages.
- Customer Support User Account Registration Policy (KBA1028)
- Delphix Support Policies (KBA1504)
- HIPAA Compliance and the Continuous Compliance Engine (KBA1340)
- How to Add a New User Account to the Delphix Support Portal (KBA1007)
- How to Find More Information About Delphix Select Connectors (KBA9291)
- How to Obtain Support for Delphixpy (Delphix Python Module) (KBA1843)
- How to Obtain Support for Delphix Plugin for Jenkins (KBA1829)
- How to Obtain Support for DXAnalyze (KBA1844)
- How to Obtain Support for Dxm-Toolkit (KBA3995)
- How To Obtain Support for DxToolkit (KBA1842)
- How to Open a Follow-Up Case (KBA4641)
- PlatinumPlus Data Sheet (KBA1009)
- Requirements to Access Delphix Support Portal and Other Delphix Online Resources (Firewall Rules, Outbound) (KBA5565)
- Scope of Delphix Customer Support (KBA9706)
- Software Product Line Policies (KBA1003)
- User Account Management (KBA1550)
- Web Conference Platforms Available for Delphix Support Engagements (KBA8437)
- Technical Bulletins
- Delphix Technical Bulletins concern different issues that may arise within the product and are meant to alert end users to these issues as well as their resolutions.
- TB018 CVE-2014-3566 Vulnerability Statement
- TB017 CVE-2014-6271 and CVE-2014-7169 "Shellshock" Vulnerability Statement
- TB019 CVE-2015-0235 "Ghost" Statement
- TB016 Delphix Engine Configuration May Be Damaged When Management Service Starts
- TB030 Delphix Engine GUI is Unavailable Using Latest Version of Chrome With HTTPS
- TB034 Delphix Engine May Fail to Restart Following Device Removal
- TB029 Delphix Engine May Hang During Heavy I/O Load
- TB049 Delphix Engine May Restart Unexpectedly After Application of ESXi Patches
- TB021 Delphix Engine Performance Issues on Large or Memory-constrained Virtual Guests
- TB010 Delphix May Create Incomplete SnapShots After Upgrade
- TB028 Delphix Virtualization Engine Admin Interfaces May Become Unresponsive
- TB033 Device Removal May Lead to Delphix Engine Crash
- TB044 Environment Discovery Fails if Process Name Contains Space or Hyphen
- TB036 Masking Feature Exposes Database Passwords to Non Administrative Users
- TB039 Mission Control VM May Be Vulnerable to CVE-2016-5195
- TB020 Non-RDBMS Activity May Result in Delphix Engine Restarts
- OpenSSL HeartBleed Bug Statement (KBA1070)
- TB032 Provisioning to Oracle Source Environments May Cause Data Loss
- TB022 Spurious faults can be generated after an upgrade
- Summary of Fixed Security Issues (KBA8547)
- TB001 Duplicate iSCSI Qualified Names may Lead to Failure of Delphix iSCSI Service
- TB011 Clock Drift May Lead to Server Hangs or Performance Issues
- TB024 Delphix Engine May Hang During File Removal
- TB040 CVE-2017-3623 "Ebbisland" Vulnerability
- TB042 CVE-2017-5753 and CVE-2017-5715 (Spectre) and CVE-2017-5754 (Meltdown)
- TB043 CVE-2017-15095 (jackson-databind package) Evaluation
- TB045 PDB Failover Process Results in Non-Provisionable Snapshots
- TB046 JMX Port Vulnerability for Delphix Masking
- TB047 Masking Engine Export Data Includes Database, FTP and SFTP Connector Passwords In Clear Text
- TB048 Segmented Mapping Masking Algorithm Data Escape Security Vulnerability
- TB051 Delphix Engine May Crash or Restart Unexpectedly Under Heavy I/O Load
- TB052 Vulnerability When Masking Excel and XML Files Via SFTP or FTP
- TB053 Administrative Username Change
- TB054 Performance of Masking Jobs May Degrade or Introduce Inconsistent Results
- TB055 Masking Job Monitoring Failures
- TB056 5.3.1.1 Release Performance Issues
- TB057 Java Attach API Enabled on AIX Systems Vulnerability
- TB058 Masked Provisioning with Advanced Connector Could Result in Data Masking Errors
- TB059 Slow Oracle JDBC Connections After Upgrade
- TB060 Improper Command Line Interface (CLI) Responses
- TB061 Azure Non-Unique iSCSI Qualified Name Target Assignments
- TB062 Device Removal May Lead To Delphix Engine Crashes or Data Loss
- TB063 Sensitive Information May Be Written to Masking Log Files
- TB064 Linux TCP SACK Impact on Network Performance
- TB065 Sensitive Information May Be Written to Log Files
- TB066 Deletion of User on Masking Engine Removes Associated Jobs
- TB067 Sensitive Information May Be Present in Phone-Home Data
- TB068 XSS Vulnerability on the Masking Audit Page
- TB069 XSS Vulnerability on the Masking Rule Set and Inventory Pages
- TB070 Pluggable Oracle Databases with Lower/Mixed Case Names Will Not Enable
- TB071 Windows-Based VDBs and Data Sources May Experience Reduced Performance
- TB072 Shuffle Algorithm Leaves Data Unmasked But Reports Success When Used With Extended Connectors
- TB073 XSS Vulnerability on the Masking Mainframe Inventory UI
- TB074 Pattern in File Ruleset is Vulnerable to XSS Attack
- TB075 Operations on Windows-Based Sources and Databases May Stop Responding
- TB076 I/O Operations on VDBs and Other Sources May Intermittently Become Non-Responsive
- TB077 XSS Vulnerability on the Masking Engine
- TB078 Passwordless Login Succeeds to Masking Engine Configured for LDAP
- TB079 Delphix Engine May Become Non-Responsive After Device Expansion
- TB080 Billion Laughs DoS Vulnerability in Masking and Virtualization Engines
- TB081 Delphix Engine API and User Interface May Become Non-Responsive
- TB082 Updating Masking Ruleset May Clear Configuration for Other Tables
- TB083 Non-Privileged User May Be Able to Perform Certain Actions on the Masking Engine
- TB084 Leaked Password When Using EBS Plugins, HANA Plugins, or ASE Hooks
- TB085 libpam Can Cause Buffer Overflow (CVE-2020-27678)
- TB086 XSS Vulnerability with Masking Environment Overview Page
- TB087 An Authenticated Delphix User May Be Granted OS-Level Access on Engines Deployed in Azure
- TB088 Delphix Engine May Become Permanently Unmanageable
- TB089 Oracle Database Passwords May Be Exposed in Logs and Process Tools
- TB090 Delphix Engines Using SDD May Become Unresponsive
- TB091 Oracle Data Blocks May Be Corrupted with dNFS
- TB092 jQuery Version Affected by CVE-2020-11023 (Cross-Site Scripting Vulnerability)
- TB093 Oracle V2P Operations Can Remove Existing Database Files
- TB094 Arbitrary Code Execution May Be Performed by Engine System Administrators
- TB095 Log4j Vulnerabilities (CVE-2021-44228, CVE-2021-45046, CVE-2021-45105, CVE-2019-17571, CVE-2021-4104, CVE-2022-23307)
- TB096 Arbitrary Code Execution May Be Performed by Engine System Administrators
- TB097 Delphix Engine May Experience Spurious Faults After Upgrade
- TB098 Arbitrary Code Execution May Be Performed When Configuring Masking Environments
- TB099 Weak SSL/TLS Key Exchange for the Delphix Connector
- TB100 Oracle TDE-Enabled Virtual Pluggable Databases (vPDBs) May Fail After Delphix Upgrade
- TB101 Inventory Page May Fail to Load on Continuous Compliance (formerly: Masking) Engines with Large Number of Columns
- TB102 Linux and UNIX Hosted Virtual Databases May Become Unresponsive and Crash
- TB103 Source Mongo Instance Password is Visible on the Staging Host in "ps" Output
- TB104 Executable Javascript Can Be Entered into Self-Service Freeform Text Boxes
- TB105 Delphix Cloud Engines May Experience Data Loss and Hangs
- TB106 DCT 7.0.0 on Docker-Compose Upgrade Failure
- TB107 Management Service and/or VDBs Unavailable After Storage Expansion Attempted
- TB108 Upgraded Segment Mapping Algorithms May Leave Values Unmasked
- TB109 Sysadmin May Be Able to Execute Arbitrary Commands on the Underlying Operating System
- TB110 Cross-Site Scripting (XSS) Vulnerability Provides Access to the Masking Engine API
- TB111 Delphix Plugin for Jenkins Vulnerable to Credential Enumeration and Capture
- TB112 Hyperscale Compliance Deployed in Kubernetes Allows Unauthenticated Access to Hyperscale Compliance APIs
- TB113 Continuous Data Engine May Become Unresponsive During Migration to Elastic Data
- TB114 Delphix Engine May Fail to Reboot Following Upgrade
- TB115 Delphix Plugin for Jenkins: TLS/SSL Certificate Validation Cannot Be Re-enabled Once Disabled
- TB116 Delphix Not Vulnerable to CVE-2023-51767 Rowhammer Attack
- TB117 Engine Sync Import and Algorithm Rekey Operations May Fail Unexpectedly on Engines Registered With DCT
- TB015 Unexpected Reboots On Intel® Xeon® E5-2600 v2 Systems
- TB041 VDB Operations on Windows Environments May Fail With iSCSI Mount Errors
- TB026 Virtual Database Provisioning Performance May Degrade for Oracle 12c Databases
- TB031 Windows Targets May Fail to Reestablish iSCSI Connections with the Delphix Engine
- TB038 Windows vFiles Provisioning May Delete Files in Mount Path
- EoL and EoS Articles
- This guide provides the end-of-life (EoL) and end-of-support (EoS) announcements for Delphix products.