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How to Add a New User Account to the Delphix Support Portal (KBA1007)



Adding a new user account to the Delphix Support Site.

New user account requests MUST be initiated or approved by the Primary Support Contact for the organization.

To add another contact to support:

  1. The Primary Support Contact opens a new support case at requesting the addition of a new support contact.
  2. Selects the Portal User Account Management form.
  3. Includes the following information for the new user account:
    1. Full Name
    2. Telephone Number (including international prefix)
    3. Email Address
    4. Job Title
    5. Time Zone
  4. The Customer Success Operations (CS Ops) team creates a new user account per the request. New user account creation may take up to 48 hours to complete.
  5. The new user is sent a system generated email to verify their account. 

NOTE: For security reasons, team or group alias user accounts cannot be established.