Adding a new user account to the Delphix Support Site.
New user account requests MUST be initiated or approved by the Primary Contact for the organization.
To add another contact to support:
The Primary Contact opens a new support case at support.delphix.com requesting the addition of a new support contact.
Selects the Portal User Account Management form.
Includes the following information for the new user account:
Full Name
Telephone Number (including international prefix)
Email Address
Job Title
Time Zone
The Customer Success Operations (CS Ops) team creates a new user account per the request. New user account creation may take up to 48 hours to complete.
The new user is sent a system generated email to verify their account.
NOTE: For security reasons, team or group alias user accounts cannot be established.