How to Add a New User Account to the Delphix Support Portal (KBA1007) Last updated Save as PDF Share Share Tweet Share Adding a new user account to the Delphix Support Site. New user account requests MUST be initiated or approved by the Primary Contact for the organization. To add another contact to support: The Primary Contact opens a new support case at support.delphix.com requesting the addition of a new support contact. Selects the Portal User Account Management form. Includes the following information for the new user account: Full Name Telephone Number (including international prefix) Email Address Job Title Time Zone The Customer Success Operations (CS Ops) team creates a new user account per the request. New user account creation may take up to 48 hours to complete. The new user is sent a system generated email to verify their account. NOTE: For security reasons, team or group alias user accounts cannot be established.