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How to Add a New User Account to the Delphix Support Portal (KBA1007)



Adding a new user account to the Delphix Support Site.

New user account requests MUST be initiated or approved by the Primary Contact for the organization.

To add another contact to support:

  1. The Primary Contact opens a new support case at requesting the addition of a new support contact.
  2. Selects the Portal User Account Management form.
  3. Includes the following information for the new user account:
    1. Full Name
    2. Telephone Number (including international prefix)
    3. Email Address
    4. Job Title
    5. Time Zone
  4. The Customer Success Operations (CS Ops) team creates a new user account per the request. New user account creation may take up to 48 hours to complete.
  5. The new user is sent a system generated email to verify their account. 

NOTE: For security reasons, team or group alias user accounts cannot be established.