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Delphix

Product Lifecycle Policies (KBA1003)

 

Product Line Policies 

Product Release and Upgrades
  • Software is released approximately every two months

  • “Primary Support” means Delphix will accept inquiries and make commercially reasonable efforts to resolve customer-reported issues. When and if code changes are required, updates will be delivered in scheduled releases. 

  • The availability, timing, and delivery of new bug fixes is at the sole discretion of Delphix. New bug fixes will primarily be delivered in new product releases.

  • A Release will be supported for eighteen (18) months from the date of the GA (generally available) release. A Release will enter “Extended Support” for up to eighteen (18) months after the primary support period has lapsed.
  • “Extended Support” means Delphix will accept support inquiries for versions of the Software beyond the Primary Support period. Remediation requiring any product changes, including any new bug fixes, will require upgrading to a release in Primary Support. Inquiries will not lead to root cause analysis unless related to an already understood and documented issue relating to the Software.

  • Delphix supports direct upgrades from software released in the last 12 months.  If a target release is more than 12 months out of date, then multiple upgrades will be necessary. 

  • Delphix releases Software in 2 states: beta and general availability (GA).

    • Beta Release

      • All feature development and basic testing is done, however, the Software is not yet fully regression tested.

      • The Software is available to customers who have agreed to participate in Delphix’s beta testing program.

      • Limited support is available from the Delphix Program Management and Engineering teams.

      • Software is not intended to be used in production.

    • General Availability Release

      • The release has been through extended testing by Delphix and has had extensive exposure to a broad set of customer situations.

      • The release is intended for general deployments.

      • The release is fully supported.

      • The Software is downloadable by any Delphix customer.

      • Public documentation is updated with any changes from the Limited Availability release.

      • Emails are sent to customers announcing the release.

      • Knowledge base articles are updated.

  • Delphix can make current and historical versions of Delphix software available for download through the end of the Extended Support period. 

  • Delphix will maintain documentation and a technical knowledge base for the currently supported releases of the Software.

  • New features and bug fixes will be incorporated in new releases. 

  • If Delphix moves the entire Software to End of Support Life (EOSL), the Software will be supported for 1 year from the final version of the Software, after which point it will move to Extended Support.

  • Delphix may discontinue a product or feature. After the announcement of Delphix’s  intention, Primary Support will continue for at least 1 year from the last release date of the discontinued product or feature, followed by the normal 18 months of Extended Support.

Product Configurations

Occasionally the Delphix Technical Services team will implement custom code on top of the Software’s standard public interfaces. These configurations (including, but not limited to, pre- and post-hook scripts, API scripting, and integrations with monitoring/compliance tools) are generally transitioned to our customers or to their third party designees for on-going maintenance. These types of customizations are generally for use with the version of the Software on which the configurations were implemented. When new versions are provided, our customers or their designees must determine if there is an impact to these configurations through their normal configuration management and regression testing processes. An additional service engagement will be required to validate custom configuration on new versions of the software.

Third Party Platform Support

A third party software hypervisor is required to run the Delphix Engine. Delphix maintains support for these third party hypervisors as follows:

  • For new versions of third party vendors’ software products (“Third Party Software”), Delphix will use commercially reasonable efforts to analyze such Third Party Software upon its general release and work with our customer base to determine when and if the adoption will reach critical mass and then choose Delphix’s appropriate release vehicle to include support for that version.

  • New Delphix releases will no longer support versions of Third Party Software for which the third party vendors have removed general support or as other business reasons dictate.

  • As support for Third Party Software changes, Delphix will update our release notes, documentation, and send our customers emails of the changes.

Virtualization Engine Specific Support Policies 

Third Party Software Support

The Delphix Virtualization Engine is used to manage, make copies, and manipulate data in third party data software. Support of such third parties (see below definition of support) is crucial.

  • “Support” means Delphix will create and maintain the ability to connect to and make copies of data in the Third Party Software. Support for data virtualization is limited to the data platforms and associated Operating System versions defined on Delphix’s official virtualization support list.  While in a supported state, Delphix will address issues related to a Third Party Software and collaborate with that Third Party Software vendor if issues are based in such Third Party  Software.

  • For new versions of Third Party Software or Operating Systems, Delphix will use commercially reasonable efforts to analyze such Third Party Software upon its general release and work with our general customer base to determine whether the adoption will reach critical mass and Delphix’s appropriate release vehicle.

  • New Delphix releases will no longer support versions of Third Party Software for which the third party vendors have removed general mainline support or as other business reasons dictate.

  • As support for Third Party Software changes, Delphix will update our release notes, documentation, and send our customers emails announcing the changes.

Compliance Engine Specific Support Policies 

Third Party Software Support

The Delphix Compliance Engine (previously known as the Masking Engine) is used to connect to, profile, and mask data in third party data platforms. Support of such third parties (see below definition of support) is crucial.

  • “Support” for data masking platforms is limited to the platforms defined on Delphix’s official masking support list. These platforms have been developed, tested, and documented by engineering. The functionality provided by each data masking platform may be different.

  • For new versions of Third Party Software, Delphix will use commercially reasonable efforts to analyze such Third Party Software upon its general release and work with our general customer base to determine whether the adoption will reach critical mass and Delphix’s appropriate release vehicle.

  • New Delphix releases will no longer support versions of Third Party Software for which the third party vendors have removed general support or as other business reasons dictate.

  • As support for third party software changes, Delphix will update our release notes, documentation, and send our customers email notifications of the changes.

Algorithm also known as "Mapplet" Support

The Delphix Compliance Engine ships with commonly used algorithms for masking data. Please refer to Delphix Extensibility Support for additional information regarding custom algorithms for the Delphix Compliance Engine. 

Current 6.0 Release Dates

Click here to view the current Delphix Engine 6.0 version release dates.
Release Release Date
6.0.9.0 July-13-2021
6.0.8.1 May-28-2021
6.0.8.0 May-13-2021
6.0.7.0 March-15-2021
6.0.6.1 February-3-2021
6.0.6.0 January-21-2021
6.0.5.0 November-5-2020
6.0.4.2 October-14-2020
6.0.4.1 September-22-2020
6.0.4.0 September-14-2020
6.0.3.1 August-17-2020
6.0.3.0 August-3-2020
6.0.2.1 June-10-2020
6.0.2.0 May-7-2020
6.0.1.1 April-7-2020
6.0.1.0 Mar-19-2020
6.0.0.0 Jan-22-2020

Current 5.3 Release Dates

Click here to view the current Delphix Engine 5.3 version release dates.

Release

Release Date

5.3.9.0 Apr-10-2020
5.3.8.1 Feb-25-2020
5.3.8.0 Feb-10-2020
5.3.7.1 Jan-13-2020
5.3.7.0 Dec-09-2019
5.3.6.0 Oct-10-2019
5.3.5.0 July-11-2019
5.3.4.0 May-9-2019
5.3.3.1 Apr-11-2019
5.3.3.0 Apr-02-2019
5.3.2.0 Feb-01-2019
5.3.1.2 Dec-17-2018
5.3.1.1 Dec-8-2018
5.3.1.0 Nov-19-2018
5.3.0.3 Nov-08-2018
5.3.0.2 Oct-18-2018
5.3.0.1 Oct-08-2018
5.3.0.0 Sep-24-2018

Visual Guide 

Delphix PLC_22JUL2021.png

 

Delphix Virtualization and Masking Engine 6.0 and Later 

Click here to view the Virtualization and Compliance Engine support date matrix.

 

Release

General Availability

End of Primary Support

End of Extended Support

6.0.9.0 Jul-13-2021 Jan-12-2023 Jul-13-2024

6.0.8.0

May-13-2021

Nov-12-2022

May-12-2024

6.0.7.0

Mar-15-2021

Sep-14-2022

Mar-14-2024

6.0.6.0

Jan-21-2021

Jul-20-2022

Jan-20-2024

6.0.5.0

Nov-5-2020

May-4-2022

Nov-4-2023

6.0.4.0

Sep-14-2020

Mar-13-2022

Sep-13-2023

6.0.3.0

Aug-3-2020

Feb-2-2022

Aug-2-2023

6.0.2.0

May-7-2020

Nov-6-2021

May-6-2023

6.0.1.0

Mar-19-2020

Sep-18-2021

Mar-18-2023

6.0.0.0

Jan-22-2020

Jul-21-2021

Jan-21-2023

Delphix Virtualization and Masking Engine 

Click here to view the Virtualization Engine support date matrix.

Delphix Virtualization Engine versions 5.3 and previous

Release

General Availability

End of Primary Support

End of Extended Support

5.3 Sep-24-2018 Mar-19-2021 Mar-19-2025
5.2 Dec-11-2017 Sep-24-2019 Sep-24-2023
5.1 Dec-19-2016 Dec-11-2018 Dec-11-2022
5.0 Feb-05-2016 Dec-19-2017 Dec-19-2021

Standard Connectors: DB2

Click here to view the DB2 Standard Connector support date matrix.

Connector Version

Engine Release

General Availability

End of Primary Support

End of Extended Support

Status

4.0.1 6.0.9.0 Jul-13-2021 Jan-12-2023 Jul-12-2024 In Primary Support

4.0.0

6.0.8.0

May-13-2021

Nov-12-2022

May-12-2024

In Primary Support

3.1.1

6.0.6.1

Mar-4-2021

Jul-20-2022

Jan-20-2024

In Primary Support

3.1.0

6.0.5.0

Nov-5-2021

May-4-2022

Nov-4-2023

In Primary Support

3.0.2

6.0.4.0

Sep-14-2020

Mar-13-2022

Sep-13-2023

In Primary Support

3.0.1

6.0.3.0

Jul-31-2020

Feb-2-2022

Aug-2-2023

In Primary Support

3.0.0

6.0.2.0

May-7-2020

Nov-6-2021

May-6-2023

In Primary Support

2.7.3

5.3.9.0

Apr-10-2020

Mar-19-2021

Mar-19-2025

In Extended Support

2.7.1

5.3.7.0

Dec-9-2019

Mar-19-2021

Mar-19-2025

In Extended Support

2.7.0

5.3.6.0

Oct-10-2019

Mar-19-2021

Mar-19-2025

In Extended Support

2.6.1

5.3.5.0

Aug-8-2019

Mar-19-2021

Mar-19-2025

In Extended Support

2.6.0 5.3.4.0 Jun-6-2019 Mar-19-2021 Mar-19-2025 In Extended Support
2.5.1 5.3.3.0 Apr-2-2019 Mar-19-2021 Mar-19-2025 In Extended Support
2.4.2 5.3.2.0 Feb-1-2019 Mar-19-2021 Mar-19-2025 In Extended Support
2.4.1 5.3.1.0 Nov-19-2018 Mar-19-2021 Mar-19-2025 In Extended Support
2.4.0 5.3.0.0 Sep-24-2018 Mar-19-2021 Mar-19-2025 In Extended Support
2.3.0 5.2.5.0 Jun-21-2018 Sep-24-2019 Sep-24-2023 In Extended Support
2.2.1 5.2.4.0 Apr-25-2018 Sep-24-2019 Sep-24-2023 In Extended Support
2.1.0 5.2.3.0 Feb-12-2018 Sep-24-2019 Sep-24-2023 In Extended Support

Standard Connectors: EBS 12.2

Click here to view the EBS 12.2 Standard Connector support date matrix.

Connector Version

Engine Release

General Availability

End of Primary Support

End of Extended Support

Status

3.0.0 6.0.9.0 Jul-13-2021 Jan-12-2023 Jul-12-2024 In Primary Support
2.0.1 6.0.8.0 May-13-2021 Nov-12-2022 May-12-2024 In Primary Support
2.0.0 6.0.5.0 Nov-5-2020 May-4-2022 Nov-4-2023 In Primary Support
1.8.4 6.0.3.0 Jul-31-2020 Feb-2-2022 Aug-2-2023 In Primary Support
1.8.3 6.0.2.0 May-7-2020 Nov-6-2021 May-6-2023 In Primary Support
1.8.2 6.0.1.0 Mar-19-2020 Sep-18-2021 Mar-18-2023 In Primary Support
1.8.1 5.3.8.1 Feb-26-2020 Mar-19-2021 Mar-19-2025 In Extended Support
1.8.0 5.3.7.0 Dec-9-2019 Mar-19-2021 Mar-19-2025 In Extended Support
1.7.0 5.3.6.0 Oct-10-2019 Mar-19-2021 Mar-19-2025 In Extended Support
1.6.0 5.3.5.0 Aug-8-2019 Mar-19-2021 Mar-19-2025 In Extended Support
1.5.0 5.3.4.0 6/6/2019 Mar-19-2021 Mar-19-2025 In Extended Support
1.4.0 5.3.2.0 Feb-1-2019 Mar-19-2021 Mar-19-2025 In Extended Support
1.3.1 5.3.0.0 Sep-24-2018 Mar-19-2021 Mar-19-2025 In Extended Support
1.3.0 5.2.5.0 Jun-21-2018 Sep-24-2019 Sep-24-2023 In Extended Support
1.2.0 5.2.4.0 Apr-25-2018 Sep-24-2019 Sep-24-2023 In Extended Support
1.1.0 5.2.3.0 Feb-12-2018 Sep-24-2019 Sep-24-2023 In Extended Support

Standard Connectors: EBS 12.1

Click here to view the EBS 12.1 Standard Connector support date matrix.

Connector Version

Engine Release

General Availability

End of Primary Support

End of Extended Support

Status

3.0.0 6.0.3.0 Jul-31-2020 Feb-2-2022 Aug-2-2023 In Primary Support
2.3.3 6.0.2.0 May-7-2020 Nov-6-2021 May-6-2023 In Primary Support
2.3.2 5.3.9.0 Apr-10-2020 Mar-19-2021 Mar-19-2025 In Extended Support
2.3.1 5.3.8.1 Feb-26-2020 Mar-19-2021 Mar-19-2025 In Extended Support
2.3.0 5.3.7.0 Dec-9-2019 Mar-19-2021 Mar-19-2025 In Extended Support
2.2.0 5.3.6.0 Oct-10-2019 Mar-19-2021 Mar-19-2025 In Extended Support
2.1.0 5.3.5.0 Aug-8-2019 Mar-19-2021 Mar-19-2025 In Extended Support
2.0.0 5.3.1.0 Nov-19-2018 Mar-19-2021 Mar-19-2025 In Extended Support
1.3.1 5.3.0.0 Sep-24-2018 Mar-19-2021 Mar-19-2025 In Extended Support
1.3.0 5.2.5.0 Jun-21-2018 Sep-24-2019 Sep-24-2023 In Extended Support
1.2.0 5.2.4.0 Apr-25-2018 Sep-24-2019 Sep-24-2023 In Extended Support
1.1.0 5.2.3.0 Feb-12-2018 Sep-24-2019 Sep-24-2023 In Extended Support

Standard Connectors: HANA 2.0

Click here to view the HANA 2.0 Standard Connector support date matrix.

Connector Version

Engine Release

General Availability

End of Primary Support

End of Extended Support

Status

6.0.1 6.0.9.0 July-13-2021 Jan-12-2023 Jul-12-2024 In Primary Support
6.0.0 6.0.8.0 May-13-2021 Nov-12-2022 May-12-2024 In Primary Support
4.3.1 6.0.5.0 Jan-11-2021 May-4-2022 Nov-4-2023 In Primary Support
4.3.0 6.0.5.0 Nov-5-2020 May-4-2022 Nov-4-2023 In Primary Support
4.2.0 6.0.4.0 Sep-14-2020 Mar-13-2022 Sep-13-2023 In Primary Support
4.1.2 6.0.3.0 Jul-31-2020 Feb-2-2022 Aug-2-2023 In Primary Support
4.1.1 6.0.2.0 May-7-2020 Nov-6-2021 May-6-2023 In Primary Support
4.1.0 5.3.9.0 Apr-10-2020 Mar-19-2021 Mar-19-2025 In Extended Support
4.0.0 5.3.8.0 Feb-10-2020 Mar-19-2021 Mar-19-2025 In Extended Support
3.5.1 5.3.7.0 Dec-9-2019 Mar-19-2021 Mar-19-2025 In Extended Support
3.5.0 5.3.6.0 Oct-10-2019 Mar-19-2021 Mar-19-2025 In Extended Support
3.4.5 5.3.4.0 Jun-6-2019 Mar-19-2021 Mar-19-2025 In Extended Support

NOTE: HANA 1.0 Connectors have been deprecated and the End-of-Life was announced.

Standard Connectors: PostgreSQL 

Click here to view the PostgreSQL Standard Connector support date matrix.

Connector Version

Engine Release

General Availability

End of Primary Support

End of Extended Support

Status

1.4.2 6.0.8.0 May-13-2021 Nov-12-2022 May-12-2024 In Primary Support
1.4.1 6.0.5.0 Nov-5-2020 May-4-2022 Nov-4-2023 In Primary Support
1.4.0 6.0.3.0 Jul-31-2020 Feb-2-2022 Aug-2-2023 In Primary Support
1.3.2 5.3.9.0 Apr-10-2020 Mar-19-2021 Mar-19-2025 In Extended Support
1.3.1 5.3.7.0 Dec-9-2019 Mar-19-2021 Mar-19-2025 In Extended Support
1.3.0 5.3.6.0 Oct-10-2019 Mar-19-2021 Mar-19-2025 In Extended Support
1.2.0 5.3.4.0 6/6/2019 Mar-19-2021 Mar-19-2025 In Extended Support
1.1.0 5.3.3.0 Apr-2-2019 Mar-19-2021 Mar-19-2025 In Extended Support
1.0.2 5.3.2.0 Feb-1-2019 Mar-19-2021 Mar-19-2025 In Extended Support
1.0.1 5.3.1.0 Nov-19-2018 Mar-19-2021 Mar-19-2025 In Extended Support

Delphix Reporting (Mission Control)

Delphix Reporting, also formally known as Mission Control, reached End of Life (EOL) on 1 July 2021. If reporting workflows are desired, discuss the Data Control Tower product with your account team.