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Delphix

vDB provision mount fails with ERROR_CODE=103 (KBA8158)

 

KBA

KBA# 8158

Troubleshooting mount fails with ERROR_CODE=103

During a vDB provision or vDB refresh, the job event shows the mount command fails with the following :

 

event_id               | 407370
job                    | JOB-<job_id>
event_time             | 2021-06-23 08:27:49.139
job_state              | FAILED
percent_complete       | 9
message_code           | exception.oracle.targetscripts.mount
message_details        | Unable to mount directory.
message_action         | Review the command output for details.
message_command_output | command: $DLPX_SHELL $DHM_MOUNT_SCRIPT $INSTALL_PATH $SOURCE_IP $PORT /domain0/group-60/oracle_db_container-27811/oracle_timeflow-27812 <MOUNT_POINT> rw,bg,hard,rsize=1048576,wsize=1048576,nointr,timeo=600,tcp,nosuid,sec=sys,vers=3 
                       | output:Enter the password for user "delphix_os" (Hit return if no password is needed) :
                       | stty: standard input: Inappropriate ioctl for device
                       | stty: standard input: Inappropriate ioctl for device 
                       | #####DELPHIX_START_DATA#####       
                       | REQUIRED.CURRENT_USER=delphix_os     
                       | #####DELPHIX_END_DATA##### 
                       | #####DELPHIX_START_ERROR#####     
                       | ERROR_CODE=103 
                       | ERROR : Could not mount "<IP_ADDRESS>:/domain0/group-60/oracle_db_container-27811/oracle_timeflow-27812" at "<MOUNT_POINT>" using NFSv3   
                       | ERROR : Details : Trying "mount" using dlpx_pfexec - Checking if <IP_ADDRESS>:/domain0/group-60/oracle_db_container-27811/oracle_timeflow-27812 is mounted to <MOUNT_POINT>;;mount.nfs: access denied by server while mounting <IP_ADDRESS>:/domain0/group-60/oracle_db_container-27811/oracle_timeflow-27812;     
                       | #####DELPHIX_END_ERROR##### 
                       |
event_type             | ERROR

 

Applicable Delphix Versions

Click here to view the versions of the Delphix engine to which this article applies
Major Release All Sub Releases
6.0 6.0.0.0, 6.0.1.0, 6.0.1.1, 6.0.2.0, 6.0.2.1, 6.0.3.0, 6.0.3.1, 6.0.4.0, 6.0.4.1, 6.0.4.2, 6.0.5.0, 6.0.6.0, 6.0.6.1, 6.0.7.0, 6.0.8.0, 6.0.8.1, 6.0.9.0, 6.0.10.0, 6.0.10.1

5.3

5.3.0.0, 5.3.0.1, 5.3.0.2, 5.3.0.3, 5.3.1.0, 5.3.1.1, 5.3.1.2, 5.3.2.0, 5.3.3.0, 5.3.3.1, 5.3.4.0, 5.3.5.0, 5.3.6.0, 5.3.7.0, 5.3.7.1, 5.3.8.0, 5.3.8.1, 5.3.9.0

Resolution

This issue usually occurs due to the target server having multiple IP addresses and Delphix receiving a request for the mount from an alternate IP address than what is associated with the hostname or IP address used in the environment

To resolve this issue please add the IP addresses from the target server (use ifconfig -a to get a list of IP addresses) to the NFS Address List in the environment.

  1. Log in to the GUI as a delphix_admin user.
  2. Select Manage > Environments.
  3. Select the target server environment.
  4. Click the pencil next to Attributes.
  5. Add the IP addresses (comma separated) to the NFS Addresses field, refresh the environment on the target and retry the operation.

If this does not resolve the issue, please consult Delphix Support for further investigation.