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Troubleshooting Slow/ Missing Elements in GUI (KBA1148)



Troubleshooting Display on GUI

Display issue includes:

  • GUI is loading very slowly or not at all
  • GUI interface is partially displayed
  • Missing elements in the GUI (ex. Databases not listed)
To troubleshoot display:
  • Determine if this is a browser issue, clear cookies and cache.
  • If the error persist, try another client.
  • If it's impossible to reach the GUI from either http/https.
    Check if the Delphix engine can be accessed from CLI.
    If this works, contact your network admin to understand if there are ongoing networking issues.


Common issues are solved by clearing up cookies and browser cache or they're related to the client itself.
If issues persist, you may want to try to restart the Delphix Management interface using the following procedure.



VDBs will stay up and running during the GUI restart, we recommend that you check that no jobs are running before trying this method, as jobs will be canceled.

To investigate the issue:
  1. Generate a support bundle. Instructions on generating a Support log bundle are provided in the following KB doc:

  1. Check if there are running jobs from either GUI (Actions panel) or from CLI (check the JOBSTATE column):

    ssh delphix_admin@[Delphix engine hostname or IP address]
    delphix> /job/list

    If there are jobs running, we recommend you wait for them to complete. 

  2. Restart the management interface stack (GUI).
    Note that this can take up to 10 minutes before you can access again the GUI after the "commit" command.

    ssh sysadmin@[Delphix engine hostname or IP address]
    delphix> system/restart
    delphix system restart *> commit
    Restarting the management service. The current session will be re-established once the "service is available.
  1. Check GUI access, else update the case (if you have already opened one) or open a new case.