Collecting a Masking Support Bundle and Logs (KBA1152)

Using the UI

These steps describe how to generate the Support Bundle.

From Setup

1. On the Masking Engine login page, click Setup.
2. On the Setup login page, log in using the sysadmin user ID and password.
3. Click Support Bundle in the menu bar.
   1. Select Transfer or Download.
   2. Enter the Case Number 
   3. Click OK.
       

 

Notes:

• Continuous Compliance is the new name for Delphix Masking.
• The user 'sysadmin' is the Setup user, configured when the engine was initialized.

 

 

Using the CLI

1. Open a Terminal window to the engine.
2. Log in using the sysadmin user ID and password (VE user).
3. Navigate to service/support/bundle. You can list details and information using 'ls'.
4. Set the caseNumber.
5. Issue Commit.

Job Monitor Logs 

These logs are detailed logs for a specific object (table or file).

To collect these: 

1. In the tab 'Completed' - look for the object with Error.
2. Copy the logs in the popup dialog.

Note:

Do not copy the logs in the top pane. These are workflow logs and do not contain any job error messages.

Admin Tab Logs 

The logs under the Admin Tab are the Application Logs. These contain all activities on the engine (including the Job Logs). This is the same as INFO.LOG.

To collect the Application Logs:

1. Click the Admin tab.
2. Click Logs. This opens a screen similar to the one below. 
3.  Search for the error on the screen or click Export to collect the logs.

Masking Inventory 

The Masking Inventory can be exported and will display columns with indexes and the algorithms used. 

To collect masking inventory:

1. Navigate to the Inventory tab.
2. Select the Rule Set.
3. Click Export and Save the file.
4. Upload the collected file to Delphix Support.

Upload to Delphix Support 

For data that needs to be uploaded please use these instructions.

Steps

1. Connect to ftp.delphix.com using sftp, psftp, pscp, or your preferred desktop client.
2. Enter the user credentials received from Support when prompted.
3. Transfer the file(s) using the command: 'put [FILENAME]' or whatever method is applicable for your client.
4. Logout when the bundle upload has been completed.

Example

$ sftp <username>@ftp.delphix.com
<username>@ftp.delphix.com's password: <enter your password here>

Connected to ftp.delphix.com

sftp> put <FILENAME>

sftp> exit

Accessing the Virtualization Engine

The Support Bundle can be accessed from the Continuous Data Engine (Virtualization) UI. All Continuous Compliance Engines (Masking) have an inactive Continuous Data Engine. You need to change the URL in the browser by removing everything including and after 8282 in the URL path (similar to below).

Even Older Versions

On older versions (usually called Fast Stack ) the logs can be accessed at the logs folder. The user usually has access to the engine and can perform these tasks.

Depending on OS and version, this can be in any of these or similar locations: 

• Linux
  1. /opt/dmsuite/logs/
  2. /var/dmsuite/logs/
  3. /var/delphix/dmsuite/logs
• Windows
  • C:\dmsuite\logs

Please tar or zip up these folders.