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Delphix

TB044 Environment Discovery Fails if Process Name Contains Space or Hyphen

Alert Type

Loss of Service

Impact

Environment refresh jobs may fail, as well as vdb refresh and/or provisioning.

Contributing Factors

This issue may occur in the following Delphix releases:

5.2

5.2.1.0, 5.2.2.0, 5.2.2.1

5.1

5.1.0.0, 5.1.1.0, 5.1.2.0, 5.1.3.0, 5.1.4.0, 5.1.5.0, 5.1.5.1, 5.1.6.0, 5.1.7.0, 5.1.8.0, 5.1.8.1, 5.1.9.0

5.0

5.0.1.0, 5.0.1.1, 5.0.2.0, 5.0.2.1, 5.0.2.2, 5.0.2.3, 5.0.3.0, 5.0.3.1, 5.0.4.0, 5.0.4.1 ,5.0.5.0, 5.0.5.1, 5.0.5.2, 5.0.5.3, 5.0.5.4

 

The problem is only known to occur when hyphenated usernames, e.g. john-quick, are used as OS usernames for a Delphix environment.  Some third party applications, e.g. Illumio, may require the use of such usernames.

Symptoms

Adding a new server Environment fails with an error (similar to below):

Error
Invalid output "12345 foo-bar 33 33 httpd" from the "ps" command.
Error Code
exception.Environment.ps.invalid.output
Suggested Action
Make sure that a POSIX compliant version of "ps" is available in the path of Environment user "delphix" on host "SAMPLESOURCE".

Resolution

This issue is fully resolved in Delphix Engine version 5.2.3.0, and later releases.