Requirements to Access Delphix Support (Firewall Rules, Outbound) (KBA5565)

What Domains Need to be Allowlisted to Access Delphix Online Resources?

Some organizations limit access to external internet content from user desktops.  In order to fully leverage knowledge and other online content provided by Delphix, the following domains should be allowlisted (bidirectional) for an optimal experience:

• support.delphix.com
• support-tickets.delphix.com
• delphix.zendesk.com
• community.delphix.com
• docs.delphix.com
• maskingdocs.delphix.com
• a.mtstatic.com
• files.mtstatic.com
• cdn.mindtouch.us
• ajax.mindtouch.us
• fonts.googleapis.com
• fonts.gstatic.com
• d37gvrvc0wt4s1.cloudfront.net

Notes:

IP addresses cannot be provided as these may change over time, but the FQDNs provided are expected to be consistent at the time of this document update (March 2020).
The Delphix Online Training portal is hosted by Thought Industries, for the most up-to-date information regarding the FQDNs which may need to be allowed, see "Domains to Whitelist when using Thought Industries with Heightened Security Networks" on their site.

Browser Requirements To Access the Delphix Support Portal

The Delphix support portal is powered by Zendesk. Refer to this link from Zendesk Support for the user interface and browser requirements: 

https://support.zendesk.com/hc/en-us...m-requirements 

Third-party cookies are also required as these are used in the authentication process. Disabling third party cookies will prevent users from being able to log in.