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Delphix

Support Account Management

Account Management

To ensure that our customers have the best support we can deliver, we only allow registered support users to interact with our support team. These accounts can be created at the request of a primary support contact using the steps in Creating a Support Account. All account management is done by a Primary Support contact and Delphix Support, there is currently no self-service option and all configurations must be requested through a support ticket. The number of support accounts is based on your licensing agreement, for more information on number of account please refer to our general support policies

Additional Configurations

Primaries can also

  1. Add an additional primary (or primaries) for the account
  2. Add additional accounts
  3. Request ability for all users to view and update cases for your entire organization

All Users can:

  1. View and update cases (if primary has requested it)
  2. Follow the organization (which will allow you to be updated when a new case is filed on behalf of your organization)

Viewing all Organization Tickets

Please note that a primary must first request this feature to be turned on for your account. 

1. On support.delphix.com go to 'My Activities'

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2.  Then go to 'Organization Requests' and it will display all requests for your company.

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Following your Organization

Please note that this will only notify you when a new request is filed, it will not automatically cc you on all updates and you must also have viewing all Organization requests enabled. 

Under 'Requests' > 'Organization requests' you will find the 'Follow' button


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