If network connectivity to an AWS-based Delphix engine VM instance is lost after changing the EC2 instance type, review the console log of the instance for any errors.
The instance console log, including the historical entries since the instance was powered on, can be viewed by selecting the Delphix engine instance in the AWS console and clicking Actions > Monitor and troubleshoot > Get system log. This is shown in the screenshot below. For newer EC2 instance types, the console is also available via the EC2 Serial Console option in the same menu, although this does not show the console history which may be needed in order to see any errors.
An error similar to the following indicates that the Delphix engine has been unable to configure the network interface. In this situation, it is only possible to log into the engine via the instance serial console.
[0m(0mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj(B[m(B[21A[0m(0(B[m(B[24;1H Traceback (most recent call last): File "/usr/bin/delphix-startup-screen", line 394, in <module> curses.wrapper(installer_main) File "/usr/lib/python3.6/curses/__init__.py", line 94, in wrapper return func(stdscr, *args, **kwds) File "/usr/bin/delphix-startup-screen", line 384, in installer_main keypress = display_status(stdscr, win) File "/usr/bin/delphix-startup-screen", line 273, in display_status (hostname, ipaddr) = get_network_status() File "/usr/bin/delphix-startup-screen", line 225, in get_network_status ipaddr = output[output.index("src") + 1] ValueError: 'src' is not in list ip-172-16-1-81 login:
This can occur due to differences in the virtual network hardware between the two instance types, resulting in a failure to match the previous network configuration with the network interface in the new instance type.
Applicable Delphix Versions
- Click here to view the versions of the Delphix engine to which this article applies
Major Release All Sub Releases 6.0 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206
To resolve this issue, connect to the EC2 Serial Console for the Delphix engine instance and log in as the user "sysadmin@SYSTEM". The EC2 Serial Console facility is only available for EC2 instances that use Amazon's Nitro hypervisor, including the r5n family. Older EC2 instance types do not provide interactive access to the instance console. If the instance is running on an older instance type, you need to change to a newer instance type based on the Nitro hypervisor to complete these steps.
Details of how to connect to the EC2 Serial console are provided in this document - Accessing the Delphix Engine Console in AWS (KBA7306).
- Log into the Delphix engine as the
sysadmin@SYSTEMuser via the instance console.
ip-172-16-1-81 login: sysadmin@SYSTEM Password: Welcome to Delphix 220.127.116.11 The programs included with the Ubuntu system are free software; the exact distribution terms for each program are described in the individual files in /usr/share/doc/*/copyright. Ubuntu comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. ip-172-16-1-81>
- Navigate to the network section and select the primary network interface. In this example, there is only one named
ip-172-16-1-81> network ip-172-16-1-81 network> interface ip-172-16-1-81 network interface> ls Objects NAME MACADDRESS MTU ens5 0a:67:7e:62:1d:1d 1500 ip-172-16-1-81 network interface> select ens5
- The interface properties show that it has no address configured and the state is DOWN.
ip-172-16-1-81 network interface 'ens5'> ls Properties type: NetworkInterface name: ens5 addresses: (empty) device: ens5 macAddress: 0a:67:7e:62:1d:1d mtu: 1500 mtuRange: 68-9001 reference: NETWORK_INTERFACE-ens5 state: DOWN Operations update refresh
- Update the interface and add a new address of type DHCP.
ip-172-16-1-81 network interface 'ens5'> update ip-172-16-1-81 network interface 'ens5' update *> ls Properties type: NetworkInterface name: ens5 addresses: (empty) mtu: 1500 ip-172-16-1-81 network interface 'ens5' update *> edit addresses ip-172-16-1-81 network interface 'ens5' update addresses *> add ip-172-16-1-81 network interface 'ens5' update addresses 0 *> set addressType=DHCP ip-172-16-1-81 network interface 'ens5' update addresses 0 *> ls Properties type: InterfaceAddress (*) address: (unset) addressType: DHCP (*) enableSSH: true (*)
- After committing the change, you can see that it now has an address assigned and is in the OK state.
ip-172-16-1-81 network interface 'ens5' update addresses 0 *> commit ip-172-16-1-81 network interface 'ens5'> ls Properties type: NetworkInterface name: ens5 addresses: 0: type: InterfaceAddress address: 172.16.1.81/20 addressType: DHCP enableSSH: true sessionInUse: false state: OK device: ens5 macAddress: 0a:67:7e:62:1d:1d mtu: 9001 mtuRange: 68-9001 reference: NETWORK_INTERFACE-ens5 state: OK
It should now be possible to access the Delphix engine UI in your browser. The networking changes will persist on the engine.
The following articles may provide more information or related information to this article: