Before you Start
Bundles (also referred to as Support Logs) can be generated through the Delphix Admin application (GUI) or the command line interface (CLI).
Masking logs are included in the Support Bundle if Masking is enabled on the Delphix Engine (DE). If you need assistance accessing the please see: KBA1152 Collecting Support Bundle and Logs on Masking Engine.
How to Create Support Bundle using Delphix Admin GUI
- Log into the Delphix Admin application with delphix_admin credentials.
- Navigate to Help > (System if using 4.2 or older) Support Logs.
- To directly upload the bundle to Delphix Support select either:
This saves the bundle to your desktop.
- Enter Support Case Number, this will attach the Support Bundle directly to the specific support case.
Notification is added to the case specified once the support bundle has reached upload.delphix.com.
- Click OK.
How to Create Support Bundle using CLI
Use SSH to access your Delphix Engine using sysadmin.
Navigate to the service Support Bundle.
Set the 'caseNumber'.
If your version of the DE includes the ability to include Analytics information in the support bundle and you are having a performance issue, set 'includeAnalyticsData=true'.
Run the upload operation by submitting commit.
ssh sysadmin@YOUR_DE password: YOUR_DE > service support bundle YOUR_DE service support bundle> ls Operations upload YOUR_DE service support bundle> upload YOUR_DE service support bundle upload *> ls Properties type: SupportBundleUploadParameters bundleType: ALL caseNumber: (unset) includeAnalyticsData: false YOUR_DE service support bundle upload *> set caseNumber=[THE_CASE_NUMBER] YOUR_DE service support bundle upload *> set includeAnalyticsData=true YOUR_DE service support bundle upload *> commit Dispatched job JOB-1 SUPPORT_BUNDLE_UPLOAD job started for "sysadmin". Generating support bundle. Uploading support bundle. SUPPORT_BUNDLE_UPLOAD job for "sysadmin" completed successfully.
Uploading the File
The file must be uploaded to the Delphix Support website to be reviewed by support personnel if:
- the Support Bundle log was downloaded to your desktop using the Delphix Admin application
- dmsuite.logs.gz file was created
We recommend using Google Chrome, Firefox, or Internet Explorer 9 or newer to perform the upload.
To upload the log file:
Using your Web browser, navigate to http://upload.delphix.com.
- (Optional) Enter Support Case Number, if the bundle is being created in response to a specific support case.
Notification is added to the case specified once the support bundle has reached upload.delphix.com
- Click Add Files and browse to the support bundle file.
Alternately, you can also drag the file directly onto the Upload screen and it will automatically begin to upload.
- Select the file and click Start Upload.
Uploading using FTP
Customer credentials - This account is restricted to SFTP only! ( SSH, SCP and FTP commands will fail )
- Start Secure FTP sftp.
- Enter the password when prompted.
- Change into the upload directory using the command: 'cd upload'.
- Send the bundle across using the command: 'put [YOURBUNDLENAME]'.
- Logout when the bundle upload has completed.
$ sftp firstname.lastname@example.org email@example.com's password: Connected to ftp.delphix.com sftp> cd upload sftp> put [YOURBUNDLENAME] sftp> exit
The process above is the same for the Masking Engine. For specific details for the Masking Bundle please see here: