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Delphix

Allowing Remote Control and Clipboard Sharing in Zoom sessions (KBA7808)

 

KBA

KBA# 7808

Applicable Delphix Versions

This article is applicable to all Delphix versions.

Major Release All Sub Releases
6.0 6.0.0.0, 6.0.1.0, 6.0.1.1, 6.0.2.0, 6.0.2.1, 6.0.3.0, 6.0.3.1, 6.0.4.0, 6.0.4.1, 6.0.4.2, 6.0.5.0, 6.0.6.0, 6.0.6.1, 6.0.7.0, 6.0.8.0, 6.0.8.1

5.3

5.3.0.0, 5.3.0.1, 5.3.0.2, 5.3.0.3, 5.3.1.0, 5.3.1.1, 5.3.1.2, 5.3.2.0, 5.3.3.0, 5.3.3.1, 5.3.4.0, 5.3.5.0, 5.3.6.0, 5.3.7.0, 5.3.7.1, 5.3.8.0, 5.3.8.1, 5.3.9.0

5.2

5.2.2.0, 5.2.2.1, 5.2.3.0, 5.2.4.0, 5.2.5.0, 5.2.5.1, 5.2.6.0, 5.2.6.1

5.1

5.1.0.0, 5.1.1.0, 5.1.2.0, 5.1.3.0, 5.1.4.0, 5.1.5.0, 5.1.5.1, 5.1.6.0, 5.1.7.0, 5.1.8.0, 5.1.8.1, 5.1.9.0, 5.1.10.0

5.0

5.0.1.0, 5.0.1.1, 5.0.2.0, 5.0.2.1, 5.0.2.2, 5.0.2.3, 5.0.3.0, 5.0.3.1, 5.0.4.0, 5.0.4.1, 5.0.5.0, 5.0.5.1, 5.0.5.2, 5.0.5.3, 5.0.5.4

Allowing Remote Control and Clipboard Sharing in Zoom sessions

While performing remote troubleshooting with Delphix Support engineers, it may be necessary to temporarily allow Remote Control or Clipboard Sharing. This is particularly helpful for copying diagnostic, error, and debugging information from an SSH terminal.

This article demonstrates how to enable clipboard sharing for a Zoom session on MacOS and Windows.

 

Note

Note:

Zoom is a product of Zoom Video Communications, Inc., and Delphix Support provides this information as a guide only.

The Zoom user interface is subject to change without notice. For the most up to date instructions for Remote Control in Zoom, refert to the Zoom support article Requesting or giving remote control.

To Allow Remote Control on MacOS

Support engineers may initiate a request to control your screen.

If your organizational policies permit you to do so, click Approve to allow the engineer to perform remote support.

clipboard_eb9806f9db3481c21ef276d757450a8c6.png

As noted by this dialog, you can click your screen at any time to take back control.

 

Zoom may prompt you to adjust your MacOS system settings, so that the Zoom software can perform screen sharing or remote control. For more information on required permissions, see Zoom's support article Using the Zoom client and Zoom Rooms with macOS.

 

Note

Note:

Remote Control and Clipboard Sharing settings are only available while you are sharing your screen. If you stop sharing your screen and then start again, it will be necessary to reconfigure sharing.

To Allow Clipboard Sharing on MacOS

While you are sharing your screen, a small bar should appear at the top of the screen, indicating that your screen is being shared.

clipboard_e0f28dc8ca225a77a17fd51d75ca01f38.png

Click once to resume controlling your screen, and hover your mouse over this green bar to show a complete set of Zoom options.

clipboard_e5297f05334959a17544790ca8b3f7184.png

Click the Remote controlled button, then select Share clipboard to enable the support engineer to perform copy/paste over the Zoom session.

clipboard_e7b82b0b766bf24a2f53d7cb4743ffa39.png

Depending on your screen configuration or Zoom version, these options may be visible in the More (...) section to the right hand side of the ribbon.

To Allow Remote Control on Windows

Support engineers may initiate a request to control your screen. If your organizational policies permit you to do so, click Approve to allow the engineer to perform remote support.

clipboard_e9b20e6ff5a5bde02101d706bc5c9a6a4.png

As noted by this dialog, you can click your screen at any time to take back control.

 

Note

Note:

Remote Control and Clipboard Sharing settings are only available while you are sharing your screen. If you stop sharing your screen and then start again, it will be necessary to reconfigure sharing.

 

To Allow Clipboard Sharing on Windows

While you are sharing your screen, a small bar should appear at the top of the screen, indicating that your screen is being shared.

clipboard_e5762d914da08c1006a1aa9c228ef68a3.png

Click once to resume controlling your screen, and hover your mouse over this green bar to show the full set of Zoom options.

clipboard_e41d12f4656fc0ba592a75c6e7a958b5c.png

Click the Remote controlled button, then select Share clipboard to enable the support engineer to perform copy/paste over the Zoom session.

clipboard_eca53e9cb30b8c315ed4e96a54548f16b.png

Depending on your screen configuration or Zoom version, these options may be visible in the More (...) section to the right hand side of the ribbon.

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