Initial Setup - Network Configuration Fails With "Management service is currently unavailable" When Applying Static Network Configuration (KBA11162)

Issue

On a new installation of 24.0 of Continuous Data Engines or Continuous Compliance Engines, network setup fails if there is no DHCP server on the network and a primary Static IP address has been assigned during the installation/setup. Upon the commit of configuring the other parameters (refer to Prerequisites for example) the configuration fails:

localhost.localdomain network setup update *>commit
The operation could not be completed because the management service is currently unavailable. If the system is starting up, please log out and try again at a later point. Otherwise, run "system restart" as as a system user and try to reconnect at a later point. If the problem persists, please contact Delphix support.
localhost.localdomain network setup update *>

......    
    defaultRoute: (unset)
    dhcp: false
    dnsDomain: (empty)
    dnsServers: (empty)
    hostname: localhost.localdomain
    primaryAddress: 10.44.33.111/16

localhost.localdomain network setup update *> set defaultRoute: 10.44.0.1
localhost.localdomain network setup update *> set dnsDomain: acme.com
localhost.localdomain network setup update *> set dnsServers: 172.11.111.11,172.12.222.2
localhost.localdomain network setup update *> set hostname: pbh24-network.acme.com
localhost.localdomain network setup update *> get
    defaultRoute: 10.44.0.1 (*)
    dhcp: false
    dnsDomain: acme.com (*)
    dnsServers: 172.11.111.11,172.12.222.2 (*)
    hostname: pbh24-network.acme.com (*)
    primaryAddress: 10.44.33.111/16
localhost.localdomain network setup update *> commit
The operation could not be completed because the management service is currently unavailable. If the system is starting up, please log out and try again at a later point. Otherwise, run "system restart" as as a system user and try to reconnect at a later point. If the problem persists, please contact Delphix support.
localhost.localdomain network setup update *>

Applicable Delphix Versions

Click here to view the versions of the Delphix engine to which this article applies

Date	Release
Jun 20, 2024	24.0.0.0

Resolution

Workaround with one of the following three options:

1. The issue will be fixed in a future release.
2. For a workaround, discard the VM and deploy from a 22.0.0.1 or earlier image.
   1. You may then upgrade to 24.0 as initial network configuration has been accomplished.
3. Install 24.0 on a network that has a DHCP server, even if setting dhcp to false.

Troubleshooting

• The issue manifests on the VM console. As there is no access to the network, there is no way to obtain diagnostics for support.
• If this issue is suspected, provide the screenshot from the VM console of the failing network setup update and post to a new Delphix support case.